Services
Platform and Technology Capabilities
For more than 23 years as a managed tech leader, we’ve worked in partnership with clients of all sizes from mid-market to Fortune 100 to innovate and realize their vision. Experience the simplicity and strategic advantage of a single trusted advisor.
Introduction to Synoptek
Synoptek is an IT services provider that will transform your business for the better. We partner with your team to determine which IT services and solutions are best for your business, this includes Technology Consulting, Managed IT Services, Strategic Business Processes, and Custom Software Solutions.
Leadership advice to better meet customers’ needs and grow revenue
Business and operational efficiency to evolve your organization
Structure and organization to support your business into the future
The best approaches and methodologies to reduce product life cycle time
Innovative approaches to empower and motivate your workforce
Focused solutions to fill gaps and optimize security posture
Optimize infrastructure and applications on the cloud for IT growth opportunities
Proactive management for guaranteed IT stability
Years
Clients
Tickets closed per month
Perfect score of 5 *Customer Satisfaction* Consistently averages 4.93 across all customers
“We are thrilled to see Synoptek recognized for their work modernizing the platform and experience on ShopGoodwill.com,” said Nicole Suydam, President and CEO of Goodwill of Orange County, owner and operator of ShopGoodwill.com. “They have been a tremendous partner in elevating the site and its true purpose: furthering the Goodwill mission to help people thrive through the power of work.”
ShopGoodwill.com
“The decision to go multi-tenant and actually sell the product was a big one, and I can say that we couldn’t have done it without Synoptek. I am extremely grateful to the team for the way everything was done, especially their ability to see the things we possibly couldn’t see. There were about a dozen things the team talked me out of; they would’ve cost me money and wouldn’t have benefited the company, the team, or the products. I really appreciate that. It has been an interesting journey so far and I know there is much more.“
OneTeam360
“Technology has really been a key value driver for our organization. The BI solution Synoptek implemented, in combination with the projects related to desktop/laptop refresh, stabilization of the network, and a right-sized support model has enabled our organization to achieve higher revenue levels. With the BI solution, we now get better insights into the utilization of our teams, quickly process key data elements, and therefore – drive better performance.”
A well-known mental health and welfare agency
“The single biggest value in being a partner with Synoptek is having a third party voice. We are very good at what we do and we believe we’re a leader in the industry but it’s important for us to recognize that we can’t do everything. We lean on partners like Synoptek to provide and fill voids, the voids we cannot handle. Synoptek has all the services wrapped in one and that to me is a reason why I would refer Synoptek that you can go to one stop shop.”
ACF Technologies, Inc.
“We wanted to replace our 20+ year old custom accounting system with more modern technology where our users can handle most of the requests themselves. From our experience Synoptek fully understood our documented business processes, got their hands wrapped around our business model, and were able to apply it to Microsoft Dynamics technology, to fulfill our requirements. They have great people, they really care, and they implement successful projects. It was all laid out in advance and it just went to script successfully.”
Alliance for Audited Media
“We work with health insurance plans and have member data that we need to protect. We cannot afford any kind of data breach or system downtime, for which we are completely reliable on Synoptek infrastructure. From my personal perspective in dealing with the team at Synoptek, they care about your business, they want to see us succeed, and make sure they are providing the right level of service. The ability for them to grow with you is what makes them, I think, a great choice.”
Beacon Healthcare Systems
“We’re a growing company and so one of the things that we run into sometimes with other vendors is that they can’t scale with us. I like Synoptek because they provide prompt support service for our users, while helping and planning our IT expenditures. They really guarantee their service, really guarantee that their customer is happy, and make sure that they’ve provided what they’ve promised they will provide.”
The Car Park
“Synoptek helped us manage all of the infrastructure hardware, software, and management of our corporate enterprise system. This was an incredibly wise move. What started out as a pure cost savings strategy has not only resulted in a continuous stream of savings, but also better infrastructure and access to technical resources 24x7x365.”
Student Transportation Inc.
A nonprofit's disparate websites led to several challenges. Learn how Microsoft Azure Cloud Services streamlined website management and enhanced operational efficiency, reducing costs and improving resource utilization.
A strong tech foundation facilitates organizational growth and expansion and helps keep pace with evolving changes in the market and business environment. However, before adopting any new technology, organizations must first determine their current level of technology competence.
Technology Maturity Models empower leaders to assess and accordingly align their people, processes, technology, and IT to their core business objectives, to improve the effectiveness of their organizations. By determining the current level of technology maturity, they can better understand operational gaps and take steps to advance to the next level of maturity for stronger operations and greater results.
This whitepaper demonstrates the importance of a Technology Maturity Model, delving into the different levels of the model and how organizations can advance to the next level of maturity.
by Parth Jani
As the transportation and logistics landscape transforms, there is an increasing focus on enhancing efficiency, worker safety, and sustainability - while ensuring just-in-time deliveries. This necessitates modern technology adoption to boost supply chain resiliency while enhancing agility to address unforeseen disruptions. This three-part blog series explores the multifaceted approach necessary for the industry to thrive in the digital era, leveraging technology to drive growth, elevate customer service, and tailor solutions to complex operational landscapes.
by Tim Becker
As technology adoption continues to surge, organizations across diverse sectors encounter several challenges in managing their IT operations. The Synoptek Platform enables a robust IT Service Management foundation, offering standard processes and systems, and enabling a common experience for Synoptek customers across all practice areas for planning, project implementation, business management, and technology management and support. Learn how the Synoptek Platform accelerates business results and maximizes return on investment, from Tim Becker, VP of Architecture and Deployment at Synoptek.